Planeta Huerto Shopify Integration — sync orders, inventory and pricing
Spanish specialist retailer for gardening, urban horticulture, eco-living and sustainable home products, running a Mirakl-powered marketplace on planetahuerto.es. Sellintu syncs your Shopify listings, offers, stock and orders with it.
Key Features
- •Catalogue, offer and order synchronisation from Shopify
- •Category and attribute mapping with per-marketplace overrides
- •Real-time price and inventory updates
- •Order import, shipment tracking and invoice (PDF) upload
- •Returns, refunds and message-centre handling
Planeta Huerto runs its marketplace on Mirakl and onboards sellers through a Key Account Manager rather than self-service. Your store is created from a setup link the KAM provides and stays suspended until they have reviewed the configuration, so the catalogue, return policy and shipping rules can all be finished before anything becomes publicly visible. Identity and payment verification runs through Mollie and takes up to ten business days. Once the store is live, Sellintu keeps the Shopify catalogue, offers, stock and prices in sync and brings orders, shipments and refunds back, while shipping zones, handling times and vacation periods stay in the marketplace's own settings.
Setup requirements
- Registration through your Key Account Manager
- Planeta Huerto does not onboard sellers self-service. Your KAM sends a setup link, and every required field on it has to be completed before the store can be reviewed.
- Activation by your KAM
- New stores are created suspended. The KAM reviews your configuration and activates the account, so nothing is publicly visible until that review passes — catalogue and shipping setup can be finished beforehand.
- A store profile under Configuración > Tienda
- The description should carry your value proposition, product specialities, company history and sustainability commitments. Direct contact details are not permitted here — see the messaging rule below.
- A published return policy
- State the return window, which product conditions you accept (unopened food and cosmetics, for example), the procedure itself, and which party pays return shipping.
- Logo and business contact details
- Upload a high-resolution logo and enter the business contact details that notifications are sent to. Additional administrative users are invited under Configuración > Usuarios.
- Shipping zones and exactly one shipping method
- Add zones under Configuración > Tienda, then pick a single method via "Sólo métodos seleccionados". Deselect the default options first. Set custom pricing per zone, or enable "Gastos de Envío Gratuito".
- Handling time plus transit time
- Total delivery time is handling time — how long you take to prepare an order and hand it to the carrier, minimum default one day — plus the carrier's transit time in business days.
- KYC verification through Mollie
- Payments run through Mollie, verified from the link at the top of Configuración > Tienda. You need official ID or passport for the legal representatives, a company bank account confirmed by a penny-test payment, and a live business website showing clear product descriptions and prices. Allow up to ten business days.
- Vacation mode, if you close temporarily
- Set start and reopening dates under Configuración > Tienda and click Guardar. Stock is set to zero across the catalogue and reactivated automatically on the reopening date, so listings are not deleted.
Common errors
- Offers will not publish after shipping is configured
- The default shipping options are still selected alongside your own. Leaving them active is the usual cause of publishing errors on a newly configured store. Deselect the default options first, then choose exactly one method under "Sólo métodos seleccionados" and save.
- Errors after enabling the additional-item rate
- The "Precio Adicional" feature produces system errors on this marketplace. Do not use it. Set custom pricing per shipping zone instead, or enable "Gastos de Envío Gratuito" if you absorb the cost.
- Handling time reverts on customised or pre-order items
- Handling times edited directly in the interface table do not hold for products with extended lead times. Update handling time through the Offers Template only, never in the interface table — Sellintu writes it on export, so the value survives the next sync.
- Shipping is rated as if every parcel were the same size
- Package size and weight are not evaluated by default, so anything left unconfigured is treated as "Medium" regardless of what it actually is. Configure size and weight explicitly for products that are not medium, particularly bulky garden lines, or the rate applied will not match the parcel.
- The store stays suspended after setup
- New stores are created suspended by design, and stay that way until the Key Account Manager has reviewed the configuration. Finish the profile, return policy, shipping and KYC, then ask your KAM to review. Nothing is wrong technically — the account is waiting on that review.
- Store description rejected for contact details
- Direct contact information — email, phone and similar — must not appear in store descriptions. All customer communication goes through the platform's internal messaging system. Strip contact details from the description and leave only the value proposition, specialities, history and sustainability commitments.
- KYC verification does not clear
- Mollie needs all three of: official ID or passport for the legal representatives, a company bank account confirmed by a penny-test payment, and an active business website showing clear product descriptions and prices. Supply all three together and allow up to ten business days. A site without visible pricing is the most common reason verification stalls.
- Stock shows zero across the catalogue
- Vacation mode sets all product stock to zero rather than deleting listings, and reactivates it automatically on the scheduled reopening date. Check the reopening date under Configuración > Tienda. Process pending orders before activating it, note the closure in your store description, and review stock and pricing before it reopens automatically.
Planeta Huerto runs on the Mirakl platform, so it uses the same connector, credentials and attribute mapping as every other Mirakl marketplace. How to get your Mirakl API key
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